The Internet Is Finally Forcing Management to Care About People

https://hbr.org/2015/05/the-internet-is-finally-forcing-management-to-care-about-people?utm_source=Socialflow&utm_medium=Tweet&utm_campaign=Socialflow

The locus of competitive advantage is now determined by interactions with the customer, built on the work of engaged and passionate workers.

Steve Denning’s latest book is The Leader’s Guide to Radical Management. He is also the author of The Leader’s Guide to Storytelling, The Secret Language of Leadership, and aregular blog on Forbes.com.